If I could describe this shop in one sentence it would be "Decent work if you are willing to pay high prices and accept a corporate miasma that reeks of money grubbing."Plagued by expensive quotes for unneeded work. $95 dollars for wipers? If I can get a Genuine Mercedes set for $54, you can get them cheaper. You state "no labor charge", but a 44+% markup is asinine. Not to mention the fact that you're recommending I replace my 2 month old wipers.I was also recommended to buy four new tires despite that two of my tires have under 5000 miles on them. Really?! My car is RWD, I don't need four matching tires. And I'm definitely not buying four just because you don't carry the same model. Nor am I spending hundreds more than I would at Discount just to get them here.Every time I go here, my tires get filled to the wrong pressures when I don't even ask for it. It's not like the crew doesn't know where to find the correct pressures on the door, and yet my front tires are consistently overfilled. I'm sick of having to deflate them back after I leave.Expensive diag fees aren't prorated or even partially refunded if you do pay for the overly priced work. I appreciate that good mechanics deserve good wages, but a $200 diag + a $700 quote for the PCV replacement is too much. If I can get the needed parts for $66-240 without a wholesale account that equates to $660-$834 for labor to diag and perform a job that takes around an hour. So either you're tacking on steep upcharges for "what if" scenarios, or you're charging obscene markups, or alternatively, as I've heard from unrelated mechanics, yours are upquoting to actually get paid adequate wages for their skills. In the end, give me an actual labor range and charge me in half hour increments and we have a deal. And if I'm getting the work done, prorate the diag fee. Otherwise it is definitely worth my time to just pay the $200 diag fee and do the work myself.This last trip around I received my car back and a couple miles later four different check engine lights came up. I called immediately--same day I received it back--and left a voicemail so they'd catch it in the morning. While I did say I was going to get the codes read at AutoZone to see if it was anything major, I feel it would've been good business to call and acknowledge receipt of the message; to make sure everything was okay; even to provide an explanation about why four codes suddenly showed up when none were visible before. To not call back leaves me wondering if the reported issue from the diagnostic was sabotage by a mechanic trying to make a spiff/commission. That may not be true, but lack of care for your customers concerns leaves their minds open to wander.If I can give advice to the owner, it is to understand that your customers now days are a new generation who actively uses the internet to research prices, labor quotes, and difficulty of doing the job themselves. Not all of them grew up at the race track with family and friends working in the car industry for the last 35-40 years, but you are going to lose more than just me as a customer by overquoting and treating people like they are all equally inept.Overall, I won't be going back again. You can send me automated quality checks all day long, but that is faux customer service when you don't actually try to learn who your customers are.
